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      Shipping Rates

      Aerial Vation utilizes UPS, USPS and DHL Express International as our primary shipping carriers. ALL Domestic orders over $99 receive FREE domestic shipping, usually Priority. Please email us if you require Priority over 1st Class shipping. Small to medium sized items typically ship via USPS while medium to large sized items 4-20lbs typically ship UPS. All other orders require the customer to pay for the actual shipping costs however we did extend a small amount our bulk shipping discount to the customer. We also offer USPS Priority and Express Next services as well as UPS 2nd Day Air and UPS Next Day Air as optional upgrades should you need your shipment expedited when it departs our shipping facility.

      Aerial Vation only offers DHL for International shipping. 

      • Aerial Vation is NOT responsible for any local duties, fees, taxes, import taxes, VAT taxes or any extra shipping fees associated with your location beyond what was originally shipped by Aerial Vation. 

      • Aerial Vation is NOT responsible for delays, redirects, confiscation, or issues related to items held by your local authority or countries shipping carrier. Aerial Vation will however make any and all attempts to expedite the receipt of the shipment to your location at its own discretion. 

      Returns & Replacements: We recommend you request at bare minimum a tracking number for your receipt and highly recommend you request shipping insurance for your return shipment. If you return a product to us, you will be the exporter from the destination local or country. Title and risk of loss transfer to us upon our receipt of the merchandise. USPS/UPS/FedEx/DHL will assist you in recovering your taxes and duties, sometimes for a fee. Please contact them directly to initiate this service.


      Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws. If contacted by these authorities Aerial Vation will provide all necessary and accurate information. 

      Aerial Vation may be obliged to block certain products from being shipped outside of the US, based on manufacturer or government restrictions. If this occurs Aerial Vation will contact the customer to offer resolutions such as a credit, a return, an exchange or a refund or offer to piece out the order allow for shipping items separately. This is done according to law and on a case by case scenario. Manufacturer's rebates may not be valid for merchandise shipped outside the USA.

       

      Shipping Timelines & Policies

      Most Domestic orders are shipped via UPS.

      All orders are processed upon receipt and processed in the order in which they are received and based on stock availability. Most individual items or accessory orders are shipped within 1-3 business days or more as specified on product page. Custom kits may take longer or as specified on product page. All Pre-Orders are shipped once the items become available. Actual shipping time is contingent upon availability of merchandise and payment verification by our Fraud Protection Department. Debit and credit cards are charged at time the of the customer order. Paypal transactions are debited for the buyer's account at the time of the customer order. Tracking information will be emailed to you as soon as your product ships. Orders over $100 may require signature upon delivery, please plan accordingly. 

      All ship times are subject to change. See the product details page for product build times, ship times, potential backorder times or any other delays.

      Return Policy

      We know you're going to love your Aerial Vation purchase. Please contact us, we may have simple solution to help you better understand your product should you wish to keep it. However if you do decide to return your order, please review our policy below very carefully.

      Most unused and non-activated items purchased from "AERIAL VATION, INC" are returnable for refund or exchange within 14 days of receiving. All returns are subject to approval by Aerial Vation. Some refunds on products that have not been shipped may require a fee from the merchant that we must forward to you. We do NOT offer returns on customized naked GoPro camera builds by themselves unless they are paired with a BNF drone and is new, unused, non-activated, and resealable condition. This is sometimes the case with Paypal transactions and can range from 2-5% but may also be required for non-paypal transactions as well. 

      If the product has been damaged, modified, activated, registered, used, and or is not in its original resellable condition, then we may refuse to offer a refund. Even if item(s) are returned in new sellable condition we may still charge a fee for restocking to recoup our assembly and free shipping. This means that you cannot fly or use any of these products if you wish to return them. If an item is defective you can contact us within the first 10 days of receipt, the item can be returned to Aerial Vation for warranty replacement after inspection. This only applies to DJI products. All other products allow 14 days to be returned to be inspected for defect. If the item is found to be defective after the initial 10 days of receipt for DJI products and after 14 days for all other products, you must contact DJI or the other manufacturer for warranty, repairs or replacement. Shipping and handling charges are non-refundable. Please contact us via email (sales@aerialvation.com) to request return authorization before shipping.

      Again please note that we DO NOT accept returns on drones or equipment that has been activated, registered or flown. 

      The customer is responsible for paying for all return costs including shipping, handling, and customs duties and import taxes (if any) when returning the product(s) plus a restocking fee depending on the item(s) condition:

      - If item(s) are returned in unopened box or unopened factory packaging the assessed restocking fee will be 12%.

      - If item(s) have been opened but are in new condition, never flown and fully resellable condition then the assessed restocking fee will be 15%.

      - No returns will be accepted for used products or items that show any cosmetic wear.

      Steps to Return:

      • Contact Aerial Vation via email at sales@aerialvation.com to receive RMA# and shipping information

      • Package all items securely and have RMA# visible on shipping label or package

      (refunds are processed back to original payment method less the restocking fee within approximately 3 to 5 days of receipt)

      Any return which gets lost, stolen or delayed by any parcel service or customs is considered “non-received” and cannot be refunded. We urge all of our customers who want to return products to choose a traceable and trackable shipping method. Any charges incurred by “AERIAL VATION, INC.” for items refused because of “Duties and Taxes” will be assessed to the return merchandise, and will NOT be refunded. AERIAL VATION is not responsible for the above mentioned charges, and the customer initiating a return accepts to cover these charges. If the customer declines to cover these charges the return will be reviewed as “non-received” and no refund shall be made. You can return the item you received in the same condition as you received it with your own arrangements of delivery to the return point given to you at the time your return is authorized by an Aerial Vation representative. All returns must be approved, Aerial Vation reserves the right to reject a returned item if it has not been previously authorized with a RMA# or is returned in a condition that is not able to be resold "As New". All packages received without RMA#'s are automatically rejected and returned at the sender's expense. We can only issue a refund when the item arrives and its condition is confirmed by our technicians through a final inspection.

      Aerial Vation reserves the right to change its prices without notice. Products purchased prior to a price change does not warrant or qualify for a store credit or a partial refund for any difference in pricing.

      Limited Warranty

      The validity of the Manufacturer's Limited Warranty is between 3 months and up to 1-Year for most products. Misuse, abuse, modifications (both to hardware or software) or neglect negates this warranty. If a product fails to function its purpose due to manufacturing errors and is within the first 10 days of receipt by the customer, then the product is covered under Aerial Vation's Limited Warranty. Outside of 10 days, warranty claims must be submitted directly to the manufacturer (please visit their support page here: http://www.dji.com/support).

      Aerial Vation's Limited Warranty does not cover the product for cosmetic defects that does not limit the product's functionality (such as: color coherence, indistinct patterns caused by manufacturing methods, coating retouch details, scratches on the surfaces, any sounds which may occur when making adjustments on the products, etc.).

      Damage caused by improper use (false installation, misuse, accidents, personal modifications, exposure to abnormal conditions, etc.) is not covered by Aerial Vation's Limited Warranty.

      The components included in our systems are complex in nature and failure of one component can result in a crash or damage. The warranty does not cover, and Aerial Vation is not responsible in any way, for damage to other equipment due to failure of component. Aerial Vation is not responsible for the use, or misuse, or any injury or damage to personal property from the use of any equipment purchase from Aerial Vation.com. The Limited Warranty is VOIDED if any of the tamper-proof seals are broken and or any circuit boards are modified or tampered with in any way. Customers who choose to make their own modifications any pieces or parts of a product automatically void any expressed warranty by Aerial Vation.

      Any 3rd party equipment is strictly excluded from this warranty. Aerial Vation has no liability for any 3rd party equipment which may receive damage or gets lost because of a possible product failure.

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